A man has shared a grateful account on social media of how Blinkit’s in-app ambulance service was a “lifesaver” for his friend’s family. The user, who goes by the name Harpreet, detailed how the ambulance arrived in four minutes and the patient was transported to the hospital within 20 minutes. He further applauded the crew for their “excellent” service.
“Dear Blinkit, your ambulance service is a lifesaver indeed. Just this morning, a classmate of mine requested an ambulance in Gurgaon. It arrived in 4 minutes, and his mom was in the emergency ward of a hospital within 20 minutes,” Harpreet wrote.
“Both the paramedic attendants and the driver were top-notch and took excellent care of the patient,” the post further said.
Family realized service was free
The user added that after completing the hospital formalities and once the patient had stabilized, the family stepped outside to thank the ambulance crew.
“After the formalities in the ER were done and the patient stabilized, her son went out to thank the ambulance staff, only to find out that they had already gone. Two minutes later, he got the scolding of his life from his wife for not giving them any token of thanks, especially since the ambulance service didn’t charge anything,” he wrote.
Harpreet said the family had initially assumed the charges were already paid when the ambulance was booked through the app.
He ended his post by offering a suggestion to the company. “On that note, you may consider adding an option on your app for a token payment and perhaps a rating system for your ambulance crews after the job is completed. They are lifesavers indeed.”
Social media users praise initiative
The post has evoked a plethora of responses and has amassed a flurry of reactions, with some praising the initiative.
One user wrote: “Would love to donate to this cause. Knowing the ambulance from Blinkit is around the corner and serves my area brings so much peace of mind.”
Another user observed: “The fact that they left without waiting for a tip or a thank you suggests they are optimized for turnaround time.”
Several others also praised the company’s efforts. One comment read: “Wow, that’s how leadership by private enterprise is upgrading India to a different level.”
Another user wrote: “These startups are a trillion times better than the others.”
Another comment read: “It is actually one of the best initiatives,” while another user added, “Great work Blinkit. All other corporates should take inspiration from them.”
