Chakshu: To curb telecom fraud, the government has started a special facility named Chakshu under the Sanchar Sathi initiative. According to the Department of Telecommunications (DoT), through this platform, citizens can now directly complain about suspicious calls, messages and other fraudulent communications. The government told the Parliament that on the basis of information received from the people, action has been taken so far on lakhs of connections and resources.
Lakhs of connections closed, thousands of phones blacklisted
After complaints from citizens, about 39.43 lakh mobile connections have been disconnected so far. Along with this, 2.27 lakh mobile handsets have been blacklisted and 1.31 lakh SMS templates which were being used for fraud have been blocked. The government says that these steps have stopped the misuse of telecom resources to a great extent.
Easy access from web portal and app
In a written reply given in the Rajya Sabha, Minister of State for Communications and Rural Development Pemmasani Chandra Shekhar said that under the Sanchar Sathi initiative, this facility is available through a special web portal and mobile app. With this, common people can register their complaints directly without any hassle.
Which fraud cases can one complain about?
Under the Chakshu facility, users can report many types of suspicious activities. This includes fake customer care calls, impersonating someone else, phishing links, investment fraud, frauds done in the name of online jobs or lottery.
How many complaints have been received so far?
According to government data, since the launch of this facility, around 7.7 lakh complaints of suspected fraudulent communication have been registered. In 2025 alone, more than 5.19 lakh reports came out in which KYC and payment related frauds, frauds impersonating government agencies and investment and trading scams were the highest.
What is scope of eye?
The minister clarified that the Chakshu facility is for those cases where fraud has been attempted but no financial loss has been caused so far. Cases where money has been lost are handled by the Indian Cyber Crime Coordination Center (I4C), working under the Ministry of Home Affairs.
Action is taken through data analysis
DoT analyzes the information received through Chakshu and after re-verification, takes action against mobile users. Information about all these actions is also made available on the Sanchar Saathi dashboard.
Big benefit from digital intelligence platform
DoT has also prepared a Digital Intelligence Platform (DIP) to prevent cyber crime and financial fraud more effectively. It is a secure online system where different organizations share information among themselves. So far, more than 1,200 organizations have joined this platform, which includes security agencies, state police, banks, telecom companies, UPI and payment service providers and platforms like WhatsApp.
Fraud worth more than a thousand crores stopped
Based on the information shared through DIP, many transactions were stopped in time and alerts were sent to the people. According to the government, this has prevented financial fraud worth more than Rs 1,000 crore so far. Besides, WhatsApp has also closed about 28 lakh accounts linked to shared mobile numbers.
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