E-commerce firms drive 70% of ₹52 crore consumer refunds via national helpline over nine months
E-commerce companies have emerged as the largest contributors to consumer refund disputes, accounting for over ₹36 crore or nearly 70% of the ₹52 crore of refunds facilitated through the National Consumer Helpline (NCH) in the past nine months. Data released by the department of consumer affairs on Tuesday showed that between 25 April 2025 and…
