Customer overload crashes Alibaba’s AI chatbot — stops issuing coupons, asks shoppers for patience

Alibaba’s artificial intelligence chatbot Qwen has temporarily stopped issuing coupons due to customer overload, hampering a new campaign to promote the tool’s capabilities beyond simply answering questions to assist shopping. Qwen began offering coupons to users on Friday that allow for in-app purchases from Alibaba-owned retail platforms using chatbot prompts alone. The initiative is the…

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