‘Some problems need a human’: Founder’s viral post on AI support failing at airport strikes a chord online
Swapnil Srivastav, founder of Kidbea in a long post on Swapnil who was traveling with his sister last Sunday revealed that her boarding pass had a spelling error- “just the last letter of her name.” She shared that the security stopped her and sent them to the counter. “Counter said call Akasa support,” he wrote….